Billing & Account Help
Answers to Your Billing and Account Questions.
If you don’t see an answer to your question here, pick another category to your left or scroll down and ask a question!
-
How do I pay by check?
mail your check to
Theron Williams
1901 West Colonial Drive, Suite 8
Orlando FL, 32804and include a copy of your invoice with the check or you can include your business card or write your domain name on the check itself.
Once the check has cleared, payment will be posted to your account.
Due to the nature of checks, I ask that you mail your check in 30-45 days prior to the due date or renewal date of your account.
Rating: +1
-
What is your refund policy?
-
How do I renew my account?
Unless requested otherwise, I automatically renew accounts the day before they expire with the credit card information I have on file. A notice is sent out 30 days prior to renewal reminding you of the impending renewal. If you like, you can update your information by calling 321 297-6842.
Also, should you decide you want to change the terms of your renewal (1 year, 2 years, etc), please say so.
Rating: +0
-
How do I update my credit card?
Call 321 297-6842 to update your credit card. Have your domain name and password handy in case I need to verify your account.
Rating: +0
-
How do I find out my renewal date?
If you do not remember you renewal date you can e-mail us at renewal@orbportals.com. Please be sure to include your domain name in the e-mail along with the last 4 digits of the credit card on file for security verification.
Rating: +0
-
Do you do payment plans on websites?
Yes I can.
Common payment plans are half down and the balance on the launch date.
Another common plan is 40% down, 20% at launch, and final balance due 30 days after that.
But I can work with you on payments. All payment plans must be in writing and signed for.
Rating: +0
-
What types of payments do you accept?
Cash, Check, Money order, paypal, and western union.
Rating: +0
-
Can I do group billing with my accounts?
Yes
Rating: +0
-
How do I update my payment information?
Call 321 297-6842
Be sure to have your domain name (if applicable) and Password or the last 4 digits of the credit card on file ready for verification.
Rating: +0
-
How do I know if you received my payment?
I can call you once I get your payment and or I'll call you once it clears or payment is posted.
No services will be rendered until your check has cleared, of course.
Rating: +0
-
How long does it take you to process checks?
Check payments are posted to your accounts as soon as checks are cleared by my bank.
As long as your check payment had a copy of your invoice with it or domain name on it and is in U.S. dollars we will process it upon receipt.
We do not hold checks for any reason. If your check has not been posted please contact your bank to determine if the check has cleared your account.
Due to the nature of banks and checks, I ask that check payments be made 30-45 days prior to due date.
Rating: +0
-
Can I pay you a residual from the site's revenue?
No.
This goes without explaining as residuals often do not pay or are slow on paying residuals. So instead of even entertaining the risk of not getting paid, I refuse all Speculative Pay Projects.
Rating: +0
-
What happens if my site gets a red take-down notice on it?
If you get a red take down notice, this typically denotes that your bill is seriously past-due. As a result, the site was deleted and removed from the server.
To fix this, you need to contact me at once and make arrangements to pay your bill in full before you site can be restored.
I do not take Credit Card or Paypal payments on delinquent accounts.
Rating: +0
-
I got a take down notice, Can you put it up if I make arrangements to pay?
On your server, no. When you get a red take-down notice, I will not restore your site to your server without full payment.
If you need the site up right away because of advertising, I can put it up on my personal servers until full payment is made and then move your site back to your servers once I get final payment.
Rating: +0